How do you transfer a GoHighLevel sub-account to another agency?
The agency that holds the sub-account starts the transfer: at Agency Level, go to Sub-Accounts, open Manage Client for the account, choose Actions, then Transfer Sub-account, and enter the receiving agency's Relationship Number. The receiving agency approves the request by email or on its Sub-Account Transfers page, and the sub-account moves as soon as it is approved.
That is the process in HighLevel's sub-account transfer guide, checked on October 1, 2026. Only the agency owner, or an admin with transfer permission, can start it. If you are the business owner, you ask your current agency to start the transfer and ask the new agency for its Relationship Number.
What moves with the sub-account, and what does not?
Contacts, conversations, workflows, account history and LC Phone numbers move with the sub-account, and eligible A2P texting registration stays with those numbers. Twilio numbers, agency-assigned email domains, Mailgun or SMTP settings, dedicated IPs, Stripe and billing, API keys and agency-level users do not move and must be set up again.
Before, during and after a transfer
| Moves with the sub-account | Does not move, set up again |
|---|---|
| Contacts, conversations and history | Twilio phone numbers (move separately with the Twilio account owner) |
| Workflows and automations | Agency-assigned email domains (removed in the transfer) |
| LC Phone numbers, with eligible A2P registration | Mailgun or SMTP email settings |
| Sub-account-owned email domains (LC Email) | Dedicated sending IP and its subscription |
| HIPAA setup, if the receiving agency has the add-on | Stripe, billing, API keys, integrations and agency-level users |
Source: HighLevel sub-account transfer guide, October 1, 2026.
What should you check before you transfer?
Before transferring, list every phone number and where it lives, every sending email domain, every integration and every payment connection in the sub-account. Those are the parts that break quietly after a transfer. Then confirm the receiving agency has room for the account and any compliance add-ons it needs.
- Phone numbers: LC Phone numbers move; Twilio numbers do not. If your numbers are on Twilio, plan their move first, or texts and calls stop.
- Email: if the sending domain was assigned by the old agency, plan a new one and its SPF, DKIM and DMARC records. See why GoHighLevel emails go to spam.
- Payments: Stripe and invoices need reconnecting by the new agency.
- Integrations: note every API key, Zapier or n8n connection and webhook; they need re-authorizing.
- Users: agency-level users stay behind; sub-account users and their access need checking.
- SaaS and add-ons: if the sub-account is on the agency's white-label (SaaS) plan, SaaS mode must be turned off before the transfer, and add-on subscriptions such as WordPress hosting, Yext, WhatsApp or a dedicated IP must be cancelled first, per HighLevel's eject sub-account guide.
- Workflows: after the move, test the workflows that send texts and email, before real leads hit them.
Can you leave an agency if it will not transfer your sub-account?
Not through HighLevel's transfer, because only the holding agency can start it. Your options then are to ask in writing, rely on your contract's ownership terms, or export what you can and rebuild in a new account. This is why ownership terms belong in the contract before any build starts.
If you are choosing a new agency at the same time, compare them in the best GoHighLevel agencies in the USA, and see agency account vs sub-account for what sits where. Contacts can be exported, and a snapshot can copy configuration such as pipelines and workflows, but snapshots copy setup, not live contacts or conversation history. Our view on what a contract should say is in who owns the CRM, automations and data.
Questions about transferring a sub-account
How long does a GoHighLevel sub-account transfer take?
The move itself happens as soon as the receiving agency approves it. The work around it, phone numbers, email domain and reconnecting integrations, usually takes a few days of checking.
Will my A2P 10DLC registration survive a transfer?
For LC Phone numbers, HighLevel says eligible A2P registration stays with the numbers. For Twilio numbers, the numbers and their registration move separately. See A2P 10DLC registration.
Can a sub-account on an agency's SaaS plan be transferred?
Yes, once the agency turns SaaS mode off for that sub-account. SaaS settings do not move with it, so the new agency sets up billing again.
Can I transfer several sub-accounts at once?
Yes. HighLevel has a bulk transfer option under Sub-Account Transfers at the agency level.
Can I keep my phone number when I change agencies?
Usually, if it is an LC Phone number that moves with the sub-account. Our answer on keeping numbers when you move into GoHighLevel is in can you keep your business phone number.
Will Autoesta help with a transfer?
Yes. We check the account before and after the move, then fix what did not carry over. The first look is part of our free GoHighLevel audit.
Sources and further reading
- HighLevel Support Portal, sub-account transfer guide, checked October 1, 2026.
- HighLevel Support Portal, bulk transfer sub-accounts and snapshots overview, checked October 1, 2026.
